CM 04 – Construction dispute prevention and resolution

About Instructor


A Construction project is a complex operation. It usually involves numerous stakeholders with a variety of competing interests. Regardless of whether you are an owner, contractor, subcontractor, or consultant, you need to be aware of why claims arise and how to prevent them from becoming a dispute. You also need to know how to properly submit a claim to make it easy for the receiving party to understand and deal with it. The workshop will equip you with all the above.

Who Should Attend

This workshop is intended for representative of owners, consultants, contractors, and subcontractors.

Learning Objectives

You will learn the basics of claims preparation, submission, analysis, evaluation, and approval. By the end of this workshop, participants will be able to:

  • Formulate best way to present a construction claim to the receiving party
  • Recognize the best way to review claims
  • Choose the most appropriate approach to resolve construction claims
  • Identify causes of construction claims and predict its acceptability
  • Recognize warning signs of possible claims and how to prevent them
  • Develop awareness of every party’s role in preventing claims

Course format and delivery approach

  • The 2-day course is delivered on-line instructor-Led, live on zoom
  • The sessions are interactive, participants contributions are expected and welcomed
  • Each day is divided into Sections, varies between an hour to two hours
  • Each session includes lecturing c/w examples, learning activities and group discussions
  • There is a 10-minute breaks every hour

Computer System Needed

  • Desktop/laptop is required. Dual monitors are recommended. No phones please.
  • Microphone, speaker, and webcam are required.
  • Be prepared to share your cam to enhance communication and understanding.
  • High speed internet connection is recommended.
  • Familiarity with google documents and sheets are recommended

Detailed Workshop outline- Day I

  1. Introduction to Claim Management
  2. Definitions, Contract clauses related to claims
  3. Project environment and claims
  4. Project delivery systems, contract types
  5. Various parties’ approaches to claims
  6. Types of claims and how to best handle them
  7. Key Causes/sources of claims and how to prevent or avoid them
  1. Detailed discussion of the causes of claims
  2. Risk management planning
  3. 7 actions to preventing claims and disputes

Detailed Workshop outline- Day II

  1. Claim Submission, Review and Evaluating and resolution
  • Claim Preparation and review
  • Approaches to claim evaluation
  • General conditions
  • Keeping good records and supporting evidence
  • Roles and responsibilities of all parties
  • Claim-resolution approaches
  1. Construction Claims Prevention and Resolution
    1. Types of claims/Causes/sources of claims
    2. Claims Prevention/Avoidance Guidelines
    3. Claim Submission, Review and Evaluating
    4. Claim Resolution/case Studies, Exercises

Instructor Bio

  • Fahmy is the president of Performance Excellence Institute (PEI). A training and consulting firm located in Edmonton, Alberta. PEI is specialized in supporting organizations through providing expertise and training in project management, risk management, and communication skills.
  • Fahmy is a P.Eng. PMP, RPM.CCM, CBC+, CSM, DASM, DTM, ATP(PMI). He is a retired adjunct professor from U of A where he taught Construction Project Management, Construction management, Contract Administration, Risk Management, and Interpersonal Communication Skills courses.
  • Fahmy is an international speaker and trainer. He has more than 40 years of hands-on experience covering a wide range of project management topics.
  • Fahmy has a unique interactive approach for delivering workshops and presentation. His depth of practical experience and enthusiasm make his presentations a highly informative, interesting, entertaining learning experience
For more info about the workshop, please call Dr. Sami Fahmy @ 780 990 9943 or email

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