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Most people listen to respond, instead of listen to understand. Do you have the tools and skills to listen well and with intention? When was the last time you thought after a conversation I wish I listened more closely? Listening is the best gift you can give in any of your relationships.
1 – Communication skills to reduce conflict
Impactful speaking abilities lead to collaborative relationship and synergetic performance. Most people think, to speak, all you have to do is to open your month and the words will flow out flawlessly. Unfortunately, this is not true. This approach creates conflict.