3 – Assumptions/perceptions and it impact on communication

About Instructor

Date & Location

Delivery Date: second Friday of each month | 8:30am – 12:00pm | Online with Zoom

Fees: $145 (+GST)


Every day, All day long, we make assumptions. Most of our assumptions are based on our perception of what is happening, our attitudes, experience and background. Assumptions and perceptions drive our feelings which influence our actions. The course will help guide you to be aware of your perceptions, frame of reference and how those elements influences your feeling and behaviours negatively or positively.

This half day practical virtual and lively course provides the participants an understanding of how our unconscious biases have major impacts on feelings and behaviors, managing our perceptions and biases helps us ensure that our feelings and behaviors are managed. Join us to discover how to verify your assumptions and manage your feelings and actions.

What will be covered? Here is the agenda

  1. Definitions, Assumptions and perceptions
  2. Ways to improve perception
  3. Perception is reality, for the listener
  4. Factors influencing our perceptions
  5. Video presentation
  6. How can we improve?
  7. Perception testing tool
  8. Practical applications

How will you benefit? Upon course completion you will be able to:

Upon completion of the course, you will be able to

  • Explain and use Event-Action Model to improve communication issues
  • Shift from automatic reaction to controlled response
  • Focus on checking your assumptions
  • Avoid jumping to action
  • List five ways to improve your responses to any events
  • Encourage yourself to be in control of your unconscious mind

Success Toolkit

Participants will leave the course with summaries and checklists as records of their activities and references for future use.

Duration 3.5 Hours

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